FAQ

Contact

How can I contact LADEP?

If you have any questions, don't hesitate to contact us, we are happy to help. Juan is available 7 days a week to answer all the questions you may have.

We always aim to answer every question within 48 hours.

Product

What materials are used in LADEP padel rackets?

At LADEP, we prioritize quality and performance. Our padel rackets are crafted using premium materials, including high-grade carbon for the frame and innovative EVA foam for the core, ensuring both durability and optimal playability.

Absolutely! LADEP offers a range of rackets designed to cater to players of all skill levels, from beginners seeking control and ease of play to advanced players looking for power and precision.

To maintain the longevity of your LADEP racket, store it in a cool, dry place away from direct sunlight. After play, wipe it down with a soft cloth to remove any dirt or moisture. Avoid extreme temperatures and impacts against hard surfaces.

Returns & Exchanges 

What is LADEP's shipping policy within the EU?

LADEP offers free shipping for all orders within the European Union. Orders are shipped with PostNL and typically arrive within 1-5 business days.

For orders outside the EU, we charge a standard fee of €20. These orders are also shipped with PostNL and can take 7-14 business days to arrive. Please note that international orders outside the EU may be subject to import duties and taxes, which are the responsibility of the customer.

Absolutely. You can return your product for any reason within 14 days of delivery for a refund or store credit. Please send an email to returns@ladep.eu to initiate the return process. Note that return costs are not covered by LADEP.

We offer exchanges or refunds for defective products. Please be aware that the customer is responsible for the return costs. Items should be returned within 14 days of delivery. Refunds will be processed within 7 to 10 business days after we receive and approve the return.

If you haven't received a refund yet, please check your account balance with the payment method used. Refund processing times can vary. If you still have not received your refund, please contact us at returns@ladep.com.

 If you receive a damaged item, please inform us within 14 days of delivery by sending an email to returns@ladep.eu. We will assist you in resolving the issue as soon as possible.

We do our best to process returns as quickly as possible. After receiving your return in our warehouse we process it within 10 working days. From then on the 10 working days start. After the refund has been made, you will receive a message about it. Please note that it can take up to 3 days before the refund is visible on your bank account.

Payment

 What payment methods does LADEP accept?

At LADEP, we aim to make your purchasing process as convenient as possible. We accept a variety of payment methods, including major credit cards like Visa, MasterCard, and American Express, as well as online payment options such as PayPal and IDeal.

 Absolutely. Ensuring the security of your personal and financial information is paramount to us. Our website utilizes advanced encryption technologies to safeguard your payment details.

There are no hidden fees when shopping with LADEP. The price you see for the product and any shipping charges is what you pay. Please note, however, that for international orders outside the EU, customs duties and taxes may apply and are the customer's responsibility.

Upon completing your payment, you will receive a confirmation email detailing your purchase. If you do not receive this email within a few hours of your purchase, please contact us for support.

Delivery en shipping 

What are the shipping options and delivery times for LADEP orders?

At LADEP, we prioritize prompt and reliable delivery. For orders within the European Union, delivery typically takes 1-5 business days. For orders from the rest of the world, the estimated delivery time is 7-14 business days. All orders are shipped via PostNL for both local and international deliveries.

We offer free shipping on all orders over €150. For orders under €150, shipping costs start from €4,95. The exact shipping cost will be calculated at checkout based on your location and order size.

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can use this number on the PostNL website to track the status of your delivery.

We ship to most international locations. However, there might be some restrictions or challenges in shipping to remote or less accessible areas. Please contact us if you have any questions about shipping to your location.

 If your order is significantly delayed or you suspect it might be lost, please contact us immediately. We will investigate with the carrier and work to resolve the issue as quickly as possible.

For orders within the EU, including Norway, we ship on a DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price. For orders outside the EU, customers may be responsible for any additional import taxes and duties upon package arrival.

Press en careers 

I'm a journalist/press representative interested in featuring LADEP. Who can I contact?

 For any press inquiries or if you're interested in featuring LADEP in your publication, please contact us directly at press@ladep.eu. Our press team is available to provide you with information, assets, and answers to your questions.

Yes, we welcome open applications and internship inquiries. Please send your resume, cover letter, and area of interest to careers@ladep.eu. We are always eager to discover new talent and will review your application for any suitable positions or internship opportunities.