PRIVACY POLICY

 

This privacy policy applies to all personal data collected and used by LADEP® V.O.F. ("LADEP®", "we", "us", "our") when you visit or use our websites, web shops, place an order, contact us, purchase our products in stores, or interact with us through social media or otherwise. This policy is designed to ensure transparency and compliance with the General Data Protection Regulation (GDPR) of the European Union (Regulation 2016/679).

Introduction

This privacy notice explains how your personal information is collected, used, and shared when you visit or make a purchase from LADEP® V.O.F. Pursuant to Article 13 of the GDPR, this policy informs you of the processing of your personal data collected through our website and other means. For any inquiries related to this privacy policy, please contact us at info@ladep.eu.

Personal Data We Collect

When you buy our products or use our services, we may collect the following personal data:

  1. General Information:
    • Contact Details: Your name, postal address, telephone number, and email address.
    • Account Data and Electronic Identification Data: Including IP address, MAC address, geographic location, browser type and version, operating system, referral source, length of visit, page views, website navigation paths, timing, frequency, and pattern of your service use.
    • Information Regarding Your Use of Online Services: Data about pages you visit and content of abandoned shopping carts.
    • Purchases: Data collected when you purchase a product in stores or online, such as date and amount of purchase, product details, store location, payment method, payment status, discount, delivery method, and address.
    • Reviews: Comments, experiences, preferences, and product reviews shared online or through social media.
    • Communication Data: Requests, complaints, and other data received through email, online, or social media interactions.
    • Job Applications: Information provided when you send your resume or apply for a job, including work experience, age, qualifications, and interests.

Legal Basis and Purpose of Processing

We process your personal data in accordance with current regulations for the protection of personal data. The legal basis for processing includes:

  1. For the Performance of Our Agreement with You:

    • Managing and handling your purchases and providing requested services, including handling your requests.

  2. To Comply with Legal Obligations:

    • Maintaining business records, complying with lawful requests by public authorities, and adhering to applicable laws and regulations.

  3. For Legitimate Commercial Interests:

    • Analyzing website and service use, generating aggregated statistics, assisting in security and fraud prevention, facilitating business operations, and other legitimate business purposes.

  4. Based on Your Consent:

    • Sending marketing materials and newsletters, which you can opt out of at any time by following the instructions in any communication or adjusting your profile settings.

How We Use Your Personal Data

  1. Usage Data:

    • We may process data about your use of our website and services. This usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation paths, timing, frequency, and pattern of service use. The source of the usage data is our analytics tracking system. This data may be processed for analyzing website use and improving our services. The legal basis for this processing is our legitimate interests.

  2. Enquiry Data:

    • We may process information contained in any enquiry you submit to us regarding goods and/or services. This data may be processed for offering, marketing, and selling relevant goods and/or services to you. The legal basis for this processing is the performance of a contract between you and us.

  3. Transaction Data:

    • We may process information relating to transactions, including purchases of goods and services that you enter into with us and/or through our website. This transaction data may include your contact details, card details, and transaction details. The transaction data may be processed for supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and our legitimate interests.

  4. Notification Data:

    • We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters. This data may be processed for sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent.

  5. Correspondence Data:

    • We may process information contained in or relating to any communication that you send to us. This correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. This data may be processed for communicating with you and record-keeping. The legal basis for this processing is our legitimate interests.

Cookies

We use cookies placed by our servers and third-party services. When you first visit our website, we ask for your consent to use cookies. If you decline, we will not use cookies except to record your preference. Note that disabling cookies may limit website functionality. For more details, visit our cookie policy.

How We Share Your Data

We do not sell your personal data. We may share it with:

  1. Service Providers and Processors:

    • We use Shopify to power our online store and other third-party vendors, agents, and service providers who support our operations, including payment processing, order delivery, technical support, data storage, and related services. They are not permitted to use your data for their own marketing purposes.

  2. Affiliated Companies:

    • Including other companies within LADEP®, joint ventures, franchisees, and licensees.

  3. Partners:

    • When we offer services or products in cooperation with partners, with your consent.

  4. Corporate Transactions:

    • As part of any merger, sale, transfer of assets, acquisition, bankruptcy, or similar event.

  5. With Consent:

    • To third parties when you have consented or requested us to do so.

  6. Legal Compliance:

    • If required by law or necessary to defend legal claims.

We may also share aggregate or de-identified information with third parties for research, marketing, analytics, and other purposes, provided it does not identify any individual.

Marketing Platforms

We use various marketing platforms such as Meta (Facebook and Instagram), TikTok, and Google to promote our products and services. These platforms may collect data directly from you as per their own privacy policies. We recommend reviewing their privacy policies and adjusting your settings accordingly.

Social Media

When participating in social media platforms, familiarize yourself with their privacy practices and adjust your settings accordingly. We recommend reviewing the applicable privacy policies of these third parties.

International Transfers of Your Personal Data

Your personal data may be transferred to and processed in countries other than your country of residence. We ensure adequate safeguards are in place to protect your data in compliance with applicable laws and regulations, including EU Model Clauses for data transferred from the EU.

Security

We take reasonable steps to secure your personal data with appropriate technical, physical, and organizational measures. Email is not recognized as a secure medium; please avoid sending private information via email. Secure communications are facilitated through SSL and network monitoring software.

Data Retention

We retain your personal data as long as necessary to fulfill the purposes for which it was collected or as required by law.

Your Rights

  1. Access and Correction:

    • Request access to or correction of your personal data by contacting info@ladep.eu.

  2. Objection:

    • Object to the use of personal data for direct marketing by contacting info@ladep.eu.

  3. Removal:

    • Request deletion of your personal data and/or account by emailing info@ladep.eu. Some data may be retained as necessary for order processing or legal compliance.

  4. Restriction of Processing:

    • Request restriction of processing for legitimate reasons by emailing info@ladep.eu.

  5. Data Portability:

    • Request to obtain your data in a structured, common, and machine-readable format by emailing info@ladep.eu.

  6. Withdrawal of Consent:

    • Withdraw consent for data processing at any time by following instructions in communications or emailing info@ladep.eu.

  7. Complaint:

    • File complaints with the Dutch Data Protection Authority or your local Data Protection Authority.

Changes to the Policy

We may update this privacy policy periodically. Please visit this page regularly to stay informed of any changes.

Contact Information

For questions or more information, please contact info@ladep.eu.