We provide free shipping for all orders over €100 in NL/BE and over €350 in the rest of Europe. A standard fee for delivery is charged for orders from the rest of the world.

All local and international orders are shipped with PostNL.

All of Europe: 1-5 business days

Rest of the world: 7-14 business days

All countries within the European Union are shipped on a DDP (Delivery Duty Paid) basis meaning that taxes and duties are included in the final price, this also includes Norway. When ordering outside of the EU your order is considered as export and international shipping costs do not include import taxes and duties, meaning you may be liable to pay duties and taxes upon receiving your package. You will be responsible for payment of such import duties and taxes.

Please note that LADEP® has no control over these charges and, since these charges are different for different countries,  LADEP® cannot predict their amount. We therefore advise you to contact your local customs office for further information.

Returns

We will accept returns for any reason, and issue a refund or store credit. Anything that has been purchased online can be returned to our warehouse. Within 14 days, orders may be returned and we will issue a refund. To send the item back please send an email to returns@ladep.eu and. Return costs are not covered by LADEP®. Please download the return form and include it with your return.

All products must be returned within 14 days after the delivery..

If you do not like your new purchase, you may return the item(s) for a full refund of the purchased price, by our warehouse.. Please note that where possible, any labels or tags must remain intact and attached. The product(s) should be returned in or with its original packaging.

Download the form

Exchange and Refunds

We are happy to offer an exchange or refund when the product is defect. Please be aware that all responsible return costs are applicable by the customer. Refunds and exchanges will only be given on items returned within 14 days after the delivery. Items that are returned as faulty and are showing signs of damage which are not the result of a manufacturing fault will not be accepted. This includes accidental, malicious or wearer related damages. . As soon as we have received and approved your return, it will take approximately 7 to 10 business to process your refund.

Late or Missing Refunds

In the event that you haven't received a refund yet, first check your account balance with the payment method you used. Please note that it always takes some processing time before a refund is issued. In the event that you have already contacted your payment carriers and banks and regardless you have not gotten your refund yet. Please get in touch with us on our email returns@ladep.com 

Standard Refund Method

Refunds will be issued the same method of payment and the same credit or debit card as the original purchase (except for gift cards and e-gift cards, in which case you will be refunded a credit onto a new gift card). Shipping charges and sales tax on shipping are not refundable.

Faulty Items

We will return a product for faulty if it has failed to live up to its life expectancy and is covered by our warranty policy. The warranty policy is dependent on the product category and reason for failure. We will not return a product for faulty if it isn’t covered by our warranty policy or if it the product was damaged whilst being used in a way that it was not intended. The intention of use is at the discretion of LADEP® and will be judged in a reasonable way. If you have received an item that is faulty, or the incorrect item in your delivery, we will help you rectify this as soon as possible. .

Damaged goods during shipment

Make sure you check your item(s) once you receive your package. Any harm from delivery must be accounted for to us within 14 days after the delivery. In the event that you get your item(s) and it has been damaged during shipment, please send an email to returns@ladep.eu